Who we are

Suggested text: Our website address is: https://mjoutfits.com/

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically as you browse our site.

Information you provide to us

• Contact form submissions: name, email address, phone number, and the message you send us.
• Order information: name, billing and shipping address, phone number, email address, and order details (items purchased, size, color, quantity).
• WhatsApp orders and chat: if you place an order or chat with us on WhatsApp, we collect your phone number, name, and the contents of your messages. We use an AI-assisted chat system to help answer questions, recommend products, and process orders sent through WhatsApp. Your conversation may be processed by this AI system and, where needed, reviewed by our team to complete your order or resolve an issue.
• Payment information: if you pay via our online payment gateway, your card or account details are collected and processed directly by our payment provider — we do not store your full card details on our servers. If you choose Cash on Delivery (COD), no online payment information is collected.

Information collected automatically

• Cookies and similar technologies: we use cookies to keep your cart and session working properly, remember your preferences, and understand how visitors use our site.
• Analytics and advertising: we use tools such as Google Analytics and the Meta (Facebook) Pixel to understand site traffic and measure the performance of our ads. These tools may collect data such as your IP address, browser type, device information, pages visited, and actions taken on our site.

2. How We Use Your Information

• To process and deliver your orders within Pakistan
• To take and process orders sent to us via WhatsApp, including through our AI-assisted chat assistant
• To communicate with you about your order, including confirmations, shipping updates, and customer support
• To respond to inquiries submitted through our contact form or WhatsApp
• To process payments securely through our payment gateway provider
• To improve our website, products, and customer experience
• To show you relevant ads on Google and Facebook/Instagram and measure their effectiveness using Google Analytics and the Meta Pixel
• To prevent fraud and keep our store secure

3. How We Share Your Information

We do not sell your personal information. We share information only with:

• Payment gateway providers — to securely process online payments
• Courier and delivery partners — to deliver your order to your address within Pakistan
• WhatsApp and our AI chat/automation provider — to receive your messages, respond to questions, and process orders placed through WhatsApp
• Google and Meta (Facebook/Instagram) — for analytics and to deliver and measure our advertising
• Service providers who help us operate our website (such as our hosting provider), bound by confidentiality obligations
• Legal authorities, if required by law or to protect our legal rights

4. Cookies and Advertising

Cookies are small files stored on your device. We use them to:

• Keep items in your cart as you browse
• Remember your login/session if you have an account
• Measure traffic via Google Analytics
• Show you relevant ads through Google Ads and Meta (Facebook/Instagram) Ads, including retargeting ads based on products you’ve viewed, and to measure how well those ads perform

Google and Meta may use this data in line with their own privacy policies. You can manage ad personalization through your Google Ad Settings and Meta Ad Preferences. You can also disable cookies through your browser settings, but parts of the site (such as the shopping cart and checkout) may not work properly without them.

5. Data Retention

We retain order information for as long as necessary to fulfill orders, handle returns or disputes, and meet our legal and tax obligations. Contact form messages are retained only as long as needed to respond to and resolve your inquiry.

6. Your Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, where we are not required to keep it for legal or order-related reasons
• Opt out of marketing communications

To make any of these requests, contact us using the details in Section 9.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not directed at children under 18, and we do not knowingly collect personal information from children.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

• Website: https://mjoutfits.com/
• Email: inquiry@mjoutfits.com
• Phone/WhatsApp: 03238496930

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page will reflect the most recent revision.